Dynatrace App FAQ
Configuration
Section titled “Configuration”Where is application configuration managed?
Section titled “Where is application configuration managed?”In the app’s Installation & Configuration screen. Panels and behaviors are documented in Application Configuration.
Do I need to redeploy after a license change?
Section titled “Do I need to redeploy after a license change?”No full redeploy is documented. The expected flow is to save configuration and reload the app when prompted. See Dynatrace Installation.
Can a missing or invalid license break configuration saves?
Section titled “Can a missing or invalid license break configuration saves?”Yes. Missing or invalid license state can prevent tenant initialization and cause save failures. See Dynatrace Installation and Dynatrace Troubleshooting.
Can configuration be validated before or after save?
Section titled “Can configuration be validated before or after save?”Yes. Several panels include Test or Validate actions and automatic validation states. See Application Configuration.
Sites & Mapping
Section titled “Sites & Mapping”Is sites.csv mandatory?
Section titled “Is sites.csv mandatory?”No. It is optional in collector configuration, but it is required for complete site mapping and to avoid unmapped-call behavior. See Configuration and Dynatrace Dashboards.
Why do I see “No Mapped Calls”?
Section titled “Why do I see “No Mapped Calls”?”Subnets are not mapped to site definitions. Configure and load sites.csv. See Configuration and Dynatrace Dashboards.
What does the “Undetermined” site status mean?
Section titled “What does the “Undetermined” site status mean?”In Sites NPA status, Undetermined means there is not enough data to classify the site. See Application Sites.
What happens if domains are not configured for Sites filtering?
Section titled “What happens if domains are not configured for Sites filtering?”The Sites page warns that calls will not be domain-filtered until domains are set. See Application Sites and Application Configuration.
Calls & Analysis
Section titled “Calls & Analysis”Can I search calls by caller or callee identity, or by call ID?
Section titled “Can I search calls by caller or callee identity, or by call ID?”Yes. Calls supports advanced filtering including participant and call ID fields. See Application Calls.
What is an “empty call”?
Section titled “What is an “empty call”?”In Calls, empty calls are entries with duration 0 and no recording data. They are included with the Show Empty Calls toggle. See Application Calls.
Can the app show peak simultaneous calls?
Section titled “Can the app show peak simultaneous calls?”Yes. The dashboards guide lists peak simultaneous calls as a typical Home or Overview widget, though exact widgets can vary by app version. See Dynatrace Dashboards.
What session and device details are available in call analysis?
Section titled “What session and device details are available in call analysis?”Call Overview documents participant, stream, network, and endpoint fields such as device, platform, CPU, latency, jitter, packet loss, subnet, relay or reflexive IP, and protocol. See Application Call Overview.
Can I download raw call details?
Section titled “Can I download raw call details?”Yes. Call Overview supports Graph call-details JSON download when Microsoft configuration is set. See Application Call Overview and Application Configuration.
Where is data stored?
Section titled “Where is data stored?”The documented architecture stores logs in a dedicated Grail bucket named ms_teams and processes them through OpenPipeline. See Configure Dynatrace and Dynatrace Overview.
Access & Permissions
Section titled “Access & Permissions”How is app access controlled?
Section titled “How is app access controlled?”The app includes a dedicated Permissions panel for role and group access, and some features require explicit Dynatrace permissions such as site file storage permissions. See Application Configuration.