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MS Teams Observability

Common FAQ

Licensing

Section titled “Licensing”

How do I get a trial license?

Section titled “How do I get a trial license?”

Use the trial request form in License and provide your Microsoft 365 tenant ID so the license can be generated for your tenant.

How can I validate license sizing?

Section titled “How can I validate license sizing?”

Use License Estimation, based on Microsoft Teams activity reports and MSTeams_CollectionHealth validation.

How can I verify license file integrity?

Section titled “How can I verify license file integrity?”

Do not edit the license JSON content. The signature field validates license_data, and modifications invalidate the license. See License.

Platform & Network

Section titled “Platform & Network”

Where can the collector run?

Section titled “Where can the collector run?”

For host-based deployment, the collector can run on Linux (recommended) or Windows with the required network access and resources. See Prerequisites.

Which outbound network targets are required?

Section titled “Which outbound network targets are required?”

At minimum:

  • graph.microsoft.com
  • login.microsoftonline.com
  • your backend endpoint (Dynatrace or Splunk)

For some Dynatrace setups, ip-api.com can also be required for geolocation enrichment. See Collector Troubleshooting and Configure Dynatrace.

Which ports should be opened?

Section titled “Which ports should be opened?”

The docs define required outbound hosts and HTTPS connectivity, but they do not publish a single fixed port matrix for every environment. Validate against your network policy and backend endpoint requirements.

What are the minimum CPU and memory requirements?

Section titled “What are the minimum CPU and memory requirements?”

No fixed global baseline is documented. Size CPU and memory for your call volume. See Prerequisites.

Optional Collection Features

Section titled “Optional Collection Features”

Can I enable Auto Attendant and Call Queue collection?

Section titled “Can I enable Auto Attendant and Call Queue collection?”

Yes. The collector supports:

  • ms_teams_autoattendant_collection
  • ms_teams_callqueue_collection

See Configuration.

Are extra Microsoft permissions required for those features?

Section titled “Are extra Microsoft permissions required for those features?”

Yes. The permissions reference states that VAAC-specific permissions are required when these features are enabled. See Azure Permissions Reference.

Initial Validation

Section titled “Initial Validation”

What should I verify first when data is missing?

Section titled “What should I verify first when data is missing?”

Start with:

  1. auth and consent for Microsoft and the backend
  2. outbound connectivity
  3. at least one enabled output
  4. collector logs
  5. backend checks such as Grail, OpenPipeline, or Splunk HEC and index configuration

See Collector Troubleshooting, Dynatrace Troubleshooting, and Splunk Troubleshooting.

What is a safe first-run sequence?

Section titled “What is a safe first-run sequence?”

Run one cycle with --ignore_state, verify ingestion, then enable service mode and monitor status and logs. See Installation and Service Management.