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MS Teams Observability

Explore the Dynatrace Integration

The Dynatrace integration is the most complete backend for MS Teams Observability. It covers:

  • Storage: Grail bucket for Teams log data.
  • Processing: OpenPipeline for metric extraction, routing, and enrichment.
  • Application: A dedicated app with operational dashboards for call quality, site performance, user activity, and Microsoft incident correlation.

Architecture

Section titled “Architecture”
graph TD
    A["ms-teams-agent (Collector)"] -->|"HTTPS / Log Ingest API"| B["Dynatrace Grail (ms_teams bucket)"]
    B -->|"OpenPipeline (routing + metrics)"| C["MS Teams Observability App (dashboards)"]

Deployment Path

Section titled “Deployment Path”
1) Prerequisites Dynatrace permissions, Grail access, and Hub access required before setup.
2) Install the App Install the MS Teams Observability app from Dynatrace Hub or via ZIP upload.
3) Configure Dynatrace Create the Grail bucket, OpenPipeline, routing rules, and Credential Vault entry.
4) Connect the Collector Configure the collector output section to point to your Dynatrace tenant.
5) Use the Dashboards Navigate the operational dashboards for call quality, users, sites, and incident correlation.
6) Dynatrace Extension Run the collector as a Dynatrace Extension on your ActiveGate instead of a standalone binary.
7) Use the Application User guide for the MS Teams Observability app — Home, Calls, Sites, Users, Issues, and Configuration.