Application — Overview

The MS Teams Observability application is installed in your Dynatrace environment and provides operational visibility into your Microsoft Teams estate. It is built on top of the data collected by the agent and stored in the Grail bucket.

Version: 2.8.0 | Developed by: Phenisys | Platform: Dynatrace AppEngine

The application has seven pages accessible from the top navigation bar:

Installation Install the app from Dynatrace Hub or via ZIP upload, and activate Live mode.

Home 7-day dashboard with call volume, quality percentage, caller count, and platform distribution.

Sites Call quality and network performance aggregated by geographic location and subnet.

Calls Searchable and filterable list of all recorded MS Teams calls.

Call Overview Full analysis of a single call — participants, network topology, stream metrics, and AI root cause analysis.

Users Per-user analytics: call counts, quality breakdown, devices, and network details.

Issues Active and resolved Microsoft service health incidents for your tenant.

Configuration All application settings — license, integrations, site mapping, AI analysis, and permissions.

---

Demo Mode

The application supports a Demo Mode that replaces all live data with mock data. Useful for testing the interface without a real Microsoft Teams connection. Demo Mode can be enabled from the Configuration page.

When Demo Mode is active, the following features are restricted:

• Custom timeframe selection
• Exporting call details
• AI-driven insights

Note

Live Mode requires a valid Phenisys license. See License for how to obtain and place it.

---

Common UI Patterns

Timeframe Selector

Available on Sites, Calls, Users, and Issues pages. Presets range from Last 15 minutes to Last 30 days. The selected range is stored in the URL (?from=...&to=...).

Update Button

Present on pages with a filter bar. Applies filter and timeframe changes. Highlighted when values have been modified but not yet applied. Disabled while a query is in progress or if the filter syntax is invalid.

Health Indicators

Status	Visual	Meaning
Good	Green icon	Call met quality thresholds
Poor	Red icon	Call had quality degradation
Unclassified	Grey icon	No quality data available

Toast Notifications

Type	Color	When
Success	Green	Action completed
Warning	Yellow	Action completed with caveats
Critical	Red	Action failed
Info	Blue	Operation in progress