Application — Sites

Tab label: Sites — Default time range: Last 2 hours

The Sites tab aggregates call quality by geographic location using your subnet-to-location CSV mapping. Each site represents a named location (office, campus, datacenter) associated with one or more network subnets.

Sites are defined in your subnet location CSV uploaded in Provisioning. Keep it up to date for accurate analytics.

Sites page with geographic, NPA, analytics, and inventory sections.

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Filter Bar

A chip-based filter bar with the key/operator/value pattern, synced to the URL (?filter=...).

Available filter keys

Key	Type	Operators	Description
location	String	=, !=, ~, !~, in (), not in ()	Site location name
country	String	=, !=, ~, !~, in (), not in ()	Country code or name
subnet	CIDR	=, !=, ~, !~, in (), not in ()	Network subnet (e.g., 10.64.0.0/24)
npaStatus	Enum	=, !=, in (), not in ()	NPA compliance status
callCount	Number	=, !=, >, >=, <, <=	Total number of calls
goodCallCount	Number	Same	Number of good calls
poorCallCount	Number	Same	Number of poor calls
unclassifiedCallCount	Number	Same	Number of unclassified calls
streamCount	Number	Same	Total number of audio/video streams
goodStreamCount	Number	Same	Number of good streams
poorStreamCount	Number	Same	Number of poor streams
unclassifiedStreamCount	Number	Same	Number of unclassified streams
usersCount	Number	Same	Total unique users
jitterIn / jitterOut / jitterOverall	Number (ms)	Same	Jitter values
rttIn / rttOut / rttOverall	Number (ms)	Same	Round-trip time
packetLossIn / packetLossOut / packetLossOverall	Number (%)	Same	Packet loss
videoFramerateIn / videoFramerateOut / videoFramerateOverall	Number (fps)	Same	Video framerate

Valid values for npaStatus: compliant, uncompliant, undetermined

Include Unmapped Subnets

A toggle checkbox to include or exclude calls from IPs not assigned to any site.

• Checked (default): Unmapped subnets are included as a single “Unmapped” entry
• Unchecked: Only sites with a subnet mapping are shown

Stored in URL as ?includeUnmapped=true/false.

Update Button

Applies the current filter and include-unmapped setting. Highlighted when pending values differ from applied values.

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Header KPIs

Six summary cards at the top of the page, color-coded by performance thresholds:

KPI	Description	Color coding
Total Sites	Number of sites in your configuration	Neutral
NPA Compliance	Percentage of sites meeting Microsoft’s network quality thresholds	Green ≥ 90%, Yellow ≥ 80%, Red < 80%
Call Quality	Overall good call percentage across all sites	Green ≥ 95%, Yellow ≥ 80%, Red < 80%
Avg Latency	Average round-trip time across all sites (ms)	Green < 100ms, Yellow < 200ms, Red ≥ 200ms
Packet Loss	Average packet loss across sites (%)	Green < 1%, Yellow < 5%, Red ≥ 5%
Sites at Risk	Count of sites with poor quality trends	Color-coded: 0 = green, 1-3 = yellow, 4+ = red

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Geographic Overview

Sites Map

A geographic map panel with site location markers. Each marker is color-coded by NPA status:

Color	Status	Meaning
Green	Compliant	Site meets Microsoft’s network quality thresholds
Red	Uncompliant	Site does not meet thresholds
Grey	Undetermined	Not enough data to classify

NPA Compliance Donut

A donut/ring chart showing the proportion of sites in each NPA status:

Segment	Meaning
Compliant (green)	Site passes all quality thresholds
Uncompliant (red)	Site fails one or more thresholds
Undetermined (grey)	Insufficient data

NPA Thresholds

A site is classified as uncompliant if any of these conditions are met:

Metric	Threshold
Average Jitter	≥ 30 ms
Average RTT (Latency)	≥ 200 ms
Average Packet Loss	≥ 2%
TCP Ratio	≥ 1% of streams using TCP

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Sites Requiring Attention

A table showing sites that need investigation. A site is flagged as “at risk” if:

• Its NPA status is uncompliant, OR
• More than 5% of its streams are Poor

Column	Description
Location	Site name
NPA Status	Compliant / Uncompliant / Undetermined
Call Count	Total calls
Poor Stream %	Percentage of poor streams (highlighted if > 5%)
Key Issues	Summary of the main quality issue(s) detected

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Analytics

Four charts providing deeper insight into site performance:

Chart	Type	Description
Call Count by Site	Horizontal bar (top 8)	Which sites generate the most calls
Call Quality Distribution	Donut chart	Overall good/poor/unclassified ratio across all sites
Call Quality by Site	Stacked bar (top 10)	Per-site breakdown of good/poor/unclassified calls
Root Causes	Pie chart	Breakdown of root causes for poor calls (e.g., packet loss, jitter, latency)

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Site Inventory

A full-featured table listing all sites with detailed metrics:

Column	Sortable	Description
Location	Yes	Site name. Clicking navigates to Calls pre-filtered for that location.
Country	Yes	Country associated with the site
Call Count (Total / Good / Poor / Unclassified)	Yes	Call volume breakdown
Stream Count (Total / Good / Poor / Unclassified / Ratio)	Yes	Stream volume and poor ratio
Users	Yes	Unique user count
NPA Status	Yes	Compliant (green), Uncompliant (red), Undetermined (grey) — row is color-coded accordingly
Avg Latency	Yes	Average RTT in ms
Avg Jitter	Yes	Average jitter in ms
Avg Packet Loss	Yes	Average packet loss %
Video Framerate	Yes	Average video framerate

Row actions: Hover shows an external link icon → navigates to Calls filtered by that location.

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URL Parameters

Parameter	Description	Example
filter	Chip-based filter expression (JSON-encoded)	[{"key":"npaStatus","operator":"=","value":"uncompliant"}]
includeUnmapped	Include unmapped subnets	true / false
from	Timeframe start	now()-2h
to	Timeframe end	now()

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Empty / Error States

Situation	What you see
Loading	Loading spinners in each section
No sites match filters	”No sites match the selected time range and filters.”
No sites configured at all	Empty inventory table with a message to configure subnets in Provisioning
Network error	Error alert at the top of the page