FAQ

Use this section when you need a quick answer rather than a step-by-step guide. Questions are split into smaller pages so each topic is easier to scan and maintain.

Tip

Choose the FAQ page that matches your operating model:

• Common: licensing, prerequisites, network, and first-run checks for all deployments
• Data & Security: collected data, storage, transmission, retention, and access control
• Dynatrace App: UI behavior, dashboards, call analysis, and permissions in the Dynatrace application
• Dynatrace Extension: ActiveGate-based deployment and extension-specific behavior
• Standalone: ms-teams-agent host deployment, local configuration, and service operations

Common Licensing, platform requirements, optional features, and operational checks for all modes.

Data & Security What is collected, where it is stored, how it is transmitted, and who can access it.

Dynatrace App Questions tied to app configuration, sites, calls, dashboards, and permissions.

Dynatrace Extension ActiveGate deployment, license handling, outputs, and extension-specific behavior.

Standalone Local config.yaml, supported outputs, service mode, and host-level operations.

Quick View: License Setup by Mode

Standalone

Set collection_config.license_file in config.yaml to a local license path.
Reference: License, Configuration.

Dynatrace Extension

Paste the full license JSON into the extension License field as a string, not a file path.
Reference: License, Extension Installation.

Dynatrace App

License status and health are shown in the app configuration panel; a missing or invalid license can block tenant initialization and configuration saves.
Reference: Dynatrace Installation, Application Configuration.

Start Here for Missing Data

If data is missing after setup, start with the checks in Common FAQ, then continue with the relevant troubleshooting guide:

• Collector Troubleshooting
• Dynatrace Troubleshooting
• Splunk Troubleshooting