Explore the Grafana Integration

The Grafana integration provides a native Grafana plugin application for MS Teams Observability, published on the Grafana Plugin Catalog. It covers:

• Plugin App: A dedicated application with operational dashboards for call quality, user activity, site performance, and Microsoft incident correlation.
• Datasources: Loki-based datasource for Teams telemetry, plus an optional Subnet Location datasource for GeoIP enrichment.
• Bundled Dashboards: Ready-to-use dashboards for call analysis and user activity.

Preview

Home dashboard with tenant-level call health and platform distribution.

Calls page with filters, health status, and drilldown entry points.

Architecture

graph TD
    A["ms-teams-agent (Collector)"] -->|"OTLP / Loki Push"| B["Loki / Grafana Cloud Logs"]
    B -->|"LogQL queries"| C["MS Teams Observability App (dashboards)"]
    B -->|"GeoIP enrichment"| D["Subnet Location Datasource"]

Deployment Path

1) Prerequisites A supported Grafana instance, a Loki datasource, and a collector sending MS Teams logs.

2) Install the Plugin Install the MS Teams Observability plugin from the Grafana Plugin Catalog.

3) Configure Datasources Set up the MS Teams Observability datasource (Loki) and optional Subnet Location datasource.

4) Connect the Collector Configure the collector OTLP output to send logs to your Loki instance or Grafana Cloud.

5) Use the Application User guide for the MS Teams Observability app — Home, Calls, Sites, Users, Issues, and Configuration.

6) Use the Dashboards Explore the bundled dashboards for calls and users analysis.

Tip

The Grafana app uses the same collector and log data as Dynatrace and Splunk. You can run multiple backends simultaneously — just add the Grafana OTLP output alongside your existing config.